bt877 Privacy Policy – How We Handle Your Personal Data

01 Overview

bt877 is an online gaming platform designed for players in Pakistan. When you use bt877 – whether through the website or the mobile app – we collect certain information about you. This is unavoidable for an online platform: we need to know who you are to manage your account, process your PKR deposits and withdrawals, verify your identity, and deliver the gaming services you signed up for.

This policy sets out exactly what we collect, what we do with it, who we share it with (and crucially, who we don't share it with), how long we keep it and what you can do if you want to access, correct or delete it. We have tried to write this in a way that a regular Pakistan player can read through without needing a legal background to follow along.

The short version: we collect what we need to run your account and the platform properly, we keep it secure, we don't sell it, and we give you meaningful control over it. The longer version follows below.

02 What Personal Data We Collect

bt877 collects personal data at different points during your use of the platform. Here is a breakdown of the main categories:

Registration Data

When you create a bt877 account you provide your full name, date of birth, email address and mobile number. This information is required to create your account and is used throughout the lifecycle of your account to identify you, communicate with you and verify your identity when needed.

Identity Verification Documents

bt877 may request identity documents such as a National Identity Card (CNIC), passport or other official documentation at various stages, particularly before processing withdrawals or when unusual account activity is detected. These documents are used solely for identity verification and are stored securely with access strictly limited to authorised staff handling the verification process.

Transaction and Payment Data

Every deposit and withdrawal made through bt877 generates a transaction record. This includes the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet), the date and time of the transaction, and the transaction reference number. We do not store full card numbers or mobile wallet PINs – payment processing is handled through secure channels and only the data necessary for our records is retained.

Gaming and Activity Data

The platform records your gaming activity including games played, bets placed, amounts staked, outcomes and session duration. This data is used to manage your account balance accurately, resolve any disputes about game outcomes, generate your transaction and game history in your account, and monitor for unusual patterns that could indicate problem gaming or fraudulent activity.

Device and Technical Data

When you access bt877 through a browser or the mobile app, we collect technical information about your device including your IP address, device type, operating system version, browser type and session timestamps. This data is used for security purposes, to detect unauthorised access attempts and to diagnose technical issues.

Communication Data

If you contact bt877 support, we retain records of those communications including the content of messages, the date and time of contact and the resolution reached. This allows us to maintain continuity when you follow up on an issue and to improve our support quality over time.

03 How We Use Your Data

The data bt877 collects is used for the following purposes:

bt877 does not use your data for purposes beyond those listed above without obtaining your consent. We do not build advertising profiles for third-party marketers and we do not use your gaming activity data to target you with advertising on other platforms or websites.

04 Payment Data and PKR Transactions

All transactions on bt877 are processed in PKR. The payment methods available – JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets – each involve their own data handling by the respective payment provider. bt877's role in each transaction is to initiate and record the payment; the actual processing of your money happens through the payment provider's own systems.

When you make a JazzCash or Easypaisa transaction through bt877, the payment provider processes the transaction independently on their own infrastructure. bt877 receives confirmation of the transaction result and the amount – we do not receive or store your JazzCash or Easypaisa account PIN or full wallet credentials.

For card payments, card processing is handled through a secure payment gateway. bt877 does not store full card numbers. We retain only the last four digits, card type and expiry month and year for reference purposes in your transaction history.

Transaction records are retained for the duration required by our financial record-keeping obligations. This is typically a minimum of five years from the date of the transaction.

05 Cookies and Tracking Technologies

bt877 uses cookies and similar tracking technologies on the website and within the mobile app. Cookies are small data files stored on your device that help the platform function correctly and provide a consistent experience across sessions. Here is how we use them:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that help detect and prevent fraudulent access. These cannot be disabled without breaking platform functionality.
• Functional cookies: Remember your preferences such as your preferred language, notification settings and game display options so you don't have to reset them every session.
• Analytics cookies: Collect aggregated, anonymised data about how the platform is used – which sections are visited most, how long sessions last on average, where players encounter technical problems. This data helps us improve the platform. It does not identify you personally.
• Security cookies: Track device fingerprints and session patterns to detect unusual behaviour that could indicate an account takeover attempt or automated bot activity.

bt877 does not use third-party advertising cookies or tracking pixels that would allow external advertisers to follow your activity after you leave the platform. The cookies we use are limited to those needed to operate bt877 and analyse its performance.

Most browsers allow you to manage cookie settings, including blocking or deleting cookies. Be aware that disabling essential cookies will prevent certain platform functions from working correctly.

06 Who We Share Your Data With

bt877 does not sell your personal data to third parties. We share data only in the following specific circumstances:

• Payment processors: Transaction data is shared with payment providers (JazzCash, Easypaisa, Raast, banks, card processors) as required to process your deposits and withdrawals. Each provider handles this data under their own privacy and security standards.
• Identity verification services: Where automated identity verification tools are used, document data may be processed by a third-party verification provider. These providers are bound by strict data processing agreements and cannot use your data for any purpose other than the specific verification task.
• Game providers: To deliver casino games and live casino streams, technical data about your session (such as player ID and session token) is shared with game providers. This is limited to what is needed to load and run the games and does not include your personal identity details.
• Legal and regulatory obligations: bt877 may be required to share data with relevant authorities in connection with fraud investigations, financial crime reporting or other legally mandated disclosures. This is done only when there is a specific legal obligation to do so.
• Platform service providers: Technical service providers (hosting, security monitoring, customer support tools) may process data on bt877's behalf under contractual obligations that restrict their use of that data to the specific service they provide.

07 How We Protect Your Data

bt877 takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect data from unauthorised access, loss, alteration or disclosure:

• All data transmission between your device and bt877's servers uses TLS encryption. This protects your data in transit from interception.
• Account passwords are stored in hashed format. bt877 staff cannot see your password – only a one-way cryptographic representation of it is stored.
• Access to personal data within bt877's internal systems is restricted on a need-to-know basis. Not all staff have access to all data categories.
• The platform's security systems monitor for unusual login patterns, multiple failed authentication attempts and other indicators of account compromise in real time.
• The mobile app supports biometric authentication (fingerprint on Android, Face ID and Touch ID on iOS) as a secure alternative to password entry for returning sessions.
• Regular security reviews are conducted on the platform's infrastructure and data handling practices.

No security system is infallible. In the event of a data breach that is likely to result in risk to affected players, bt877 will take prompt steps to contain the breach and notify affected account holders through their registered email address as quickly as reasonably possible.

Players can contribute to their own account security by using a strong and unique password, enabling biometric login on the mobile app, not sharing account credentials with other people and logging out of shared devices after use.

08 How Long We Keep Your Data

bt877 retains personal data for as long as is necessary for the purpose it was collected and to comply with applicable legal obligations. The general retention periods are as follows:

• Active account data: Retained for the duration of your account plus a minimum period after closure to allow for dispute resolution and audit purposes.
• Transaction records: Retained for a minimum of five years from the date of the transaction in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Communication records: Retained for up to two years from the date of the communication to allow for follow-up and quality assurance.
• Gaming activity logs: Retained for a minimum of two years for dispute resolution purposes. Aggregated, anonymised analytics data may be retained indefinitely.

When data reaches the end of its retention period and there is no ongoing legal obligation to keep it, it is deleted or anonymised in a way that makes it impossible to re-identify.

09 Your Rights Over Your Data

As a bt877 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact the bt877 support team through the Help section of the platform.

10 Updates to This Privacy Policy

bt877 reviews and updates this Privacy Policy periodically to reflect changes in how we operate, changes in applicable legal requirements or improvements to our data handling practices. When updates are made, the revised policy is published on this page with a new "Last Updated" date.

For significant changes to how we handle your data, bt877 will make reasonable efforts to notify registered account holders via their registered email address in advance of the changes taking effect. For minor clarifications or formatting changes that do not affect the substance of the policy, a notification may not be sent.

Continued use of the bt877 platform following the publication of an updated Privacy Policy constitutes acceptance of the updated terms. It is your responsibility as an account holder to check this page periodically for updates.